Shipping & Returns
Fast, reliable delivery across Pakistan. Not satisfied? We've got a hassle-free return process.
Nationwide Delivery
We deliver across all cities and towns in Pakistan through our reliable courier partners.
3–7 Business Days
Standard delivery takes 3–7 business days. Major cities typically receive orders within 2–4 days.
Cash on Delivery
Pay when you receive your order. No advance payment needed — simple and secure.
Order Tracking
Receive a tracking number via email once your order ships. Track your package in real time.
Shipping Information
Processing Time
Orders are processed within 1–2 business days after placement. You will receive an email confirmation once your order has been shipped, along with a tracking number to monitor your delivery.
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Major Cities (Lahore, Karachi, Islamabad, Faisalabad) | 2–4 Business Days |
| Other Cities & Towns | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
* Delivery times are estimates and may vary due to courier service availability, weather conditions, or public holidays.
Shipping Charges
Shipping charges are calculated at checkout based on the product weight, size, and your delivery location. The exact shipping fee is displayed before you confirm your order, so there are no surprises. We occasionally run free shipping promotions — subscribe to our newsletter to stay updated!
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. Use this tracking number on our courier partner's website to check the real-time status of your delivery. If you face any issues tracking your order, contact us at abutalhauaf@gmail.com.
Return Policy
7-Day Return Policy
Email us within 7 days if you face any issue with your order, and our support team will contact you shortly. We are committed to making things right for every customer.
Eligible Returns
You may request a return within 7 days of receiving your order if:
- You received a damaged item — the product arrived broken, scratched, or physically defective.
- You received a defective item — the product does not function as described or has a manufacturing fault.
- You received an incorrect item — the product delivered does not match what you ordered.
How to Request a Return
Email Us
Send an email to abutalhauaf@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product.
Wait for Confirmation
Our support team will review your request and contact you shortly — usually within 24 hours — with further instructions.
Ship the Item Back
Once approved, we will guide you on how to return the item. If the issue is on our end (damaged, defective, or incorrect item), we cover the return shipping cost.
Get Your Replacement or Refund
After we receive and inspect the returned item, we will process a replacement or refund based on your preference and product availability.
Non-Returnable Items
The following items are generally not eligible for return:
- Items returned after the 7-day return window has passed.
- Products that have been used, altered, or are not in their original condition.
- Items without original packaging, tags, or accessories.
- Products marked as "Final Sale" or "Non-Returnable" on the product page.
Refund Processing
Once your return is approved and the item is received, refunds are processed within 3–5 business days. For COD orders, refunds are issued via bank transfer or EasyPaisa/JazzCash. You will be asked for your preferred refund method during the return process.
Need help with a return?
Our support team is available 24/7 to assist you.